Plugin

Build a focused WordPress help desk with Support Tools WP. Give your team the context and access they need to resolve requests.

Practical guidance

Create tickets with a subject, department, priority, and status. Keep replies and history together so your team can follow each request.
Use WordPress roles and capabilities to control access. Owners and authorized staff can view private conversations; internal notes stay with the team.
Upload up to two attachments per message, each no larger than 1 MiB. The plugin checks PDF, PNG, and JPEG content before accepting files.
Private attachments require an authorization check. They do not receive public Media Library links that expose customer documents.
Install on WordPress 6.0 or later with PHP 8.0 or later, InnoDB tables, and PHP fileinfo for attachment validation.
The interface includes 14 locales. Choose your preferred plugin language or keep the WordPress language setting.